SHIPPING POLICIES

FAST, FREE SHIPPING 

Standard, free shipping is available within the lower 48 states for orders totaling $400 or more. Expedited shipping will be at cost to the customer.

Our free shipping offer excludes shipments going to Alaska, Hawaii, Military Boxes, and items too large to ship, via FedEx, UPS, or USPS. 

Please note that many of our items will require a signature when they arrive. 

TURNAROUND TIME

Axion Industries LLC does not report inventory levels or stock status on our website as part of the normal shopping experience, though most orders placed on a weekday, before 1pm EST, will ship out the same day.

Orders requiring additional verification may need additional processing time.

Items on “Backorder” are  monitored by our support team to ensure your order ships as soon as possible. Please note that backordered items can take as little as 3 weeks or up to 6 months to ship from the manufacturer.  As such, any cancellations during the backorder period will be subject to a 30% restocking fee.

“Custom” items may take as little as two weeks or as much as 3-4 months to produce as it depends on the manufacturer and their timelines for completion. 

Expedited delivery needs must be given to us ahead of ordering.  This allows us to see whether we are able to accommodate this request (to see if it is in stock).  If we can accommodate expedited shipping, it will be at cost to you. 

TRANSIT TIMES

The delivery time of your package primarily depends on our preferred shipping carrier(s) and their shipping routes. Please keep in mind that most carriers do not work on weekends or major holidays. When carriers quote shipping days, they are referring to business days only (Monday - Friday).

For specific delivery estimates, you can usually find detailed information on the carrier’s website.

NOTE: All carriers deliver within 1-3 days of their estimated timeframe on the tracking number.

Expedited delivery needs must be given to us ahead of ordering.  This allows us to see whether we are able to accommodate this request (to see if it is in stock).  If we can accommodate expedited shipping, it will be at cost to you. 

MULTIPLE SHIPMENTS

Axion Industries LLC reserves the right to split your order into multiple shipments, without notification, in an attempt to try and get your products to you as soon as possible. Sometimes, this will show under one tracking code. This is common when one or more items are on backorder.  

If you wish to split your order voluntarily, due to an out of stock item, please email support@axionperformanceparts.com and be aware that additional shipping charges may apply if both shipments do not qualify for free shipping.

INTERNATIONAL SHIPPING

Axion Industries LLC ships packages all over the globe, though if you are not within the lower 48 United States, you will be charged shipping.

These shipping charges do not include any duties, customs charges, or brokerage fees that may accompany your shipment; all importation fees assessed by the shipping carrier, local or national governments, are the buyer’s responsibility and will not be paid or reimbursed by Axion Industries LLC.

By law, Axion Industries LLC is required to list all package contents at the actual purchase price. If a package is refused, rather than pay any importation fees, Axion Industries LLC reserves the right to deduct the cost of the return shipment, including customs clearance charges, from your product refund or abandon the package with no refund when the cost of return shipping is more than the original order. For more information about international returns, please refer to our Return Policies below the Shipping section on this page.

APO / PO BOX SHIPMENTS

Shipments going to an APO or PO Box will be delivered by United States Postal Service (USPS).  Please be aware that USPS has size restrictions on shipments going to APO’s and PO Boxes. If it's too large, we are unable to ship it.

SHIPPING TO NON-BILLING ADDRESSES

We offer shipping to alternate addresses for existing customers or verified customers only.  Unlike other online retailers, we do not strictly ship to billing addresses, as long as you are able to verify your transaction. 

Please contact us, prior to ordering, so that we can speed up the verification process for you.

SHIPPING INSURANCE

Axion Industries LLC uses UpCart to offer shipping insurance as an add-on option for Axion customers. Shipping insurance reimburses the declared value of items in a package (where applicable) if the package is deemed lost in shipment or damaged beyond repair and is only reimbursable by the shipper, not by Axion.  Shipping insurance is non-refundable.

DAMAGED SHIPMENT

NOTE: We strongly encourage shipping insurance! See "Shipping Insurance" for more information.

If your shipment becomes damaged in transit, please inspect the contents for damage and if it’s found, refuse delivery from the carrier, then email us at sales@axionperformanceparts.com.

Do not discard any boxes or packaging materials that were included with the shipment.

You must file a claim with Axion Industries LLC within three (3) business days of receiving the order and once approved, ship back all original products in its original packaging materials within five (5) business days of the approval. Should you fail to meet these requirements, Axion reserves the right to deny the claim. Axion is not liable for damage claims that are denied due to customer negligence.  

Approved claims that require a refund will take 7-10 business days to process.

LOST-IN-TRANSIT SHIPMENT

NOTE: We strongly encourage shipping insurance! See "Shipping Insurance" for more information.

If your shipment becomes lost-in-transit, open an investigation with the shipping carrier, then notify us immediately once you have done that.  Please note that oftentimes, USPS requires up to a 30-day waiting period before marking a delivery “lost” and FedEx/UPS can take much longer.

Per our Terms and Conditions, Axion Industries LLC are not liable for lost-in-transit or stolen shipments and do not supply refunds in these cases.

STOLEN SHIPMENT

USPS, FedEx, and UPS all take images of packages they have left on doorsteps or otherwise instructed by the buyer.  If you are unable to locate your package, please contact the shipping carrier for options. Axion Industries LLC and UpCart are not liable for stolen packages and is not included in shipping insurance.

CONDITIONS OF USE

By visiting or purchasing from Axion Industries LLC, you agree to abide by our terms and conditions, including those set forth on this page. Any revisions to our Shipping Policies will be posted on this page and any other page we deem necessary to inform our users of any changes made. We reserve the right to modify our Shipping Policies at any time. Your continued use of the Site following any policy revisions constitutes your acceptance of and agreement with the changes made.