STANDARD RETURN POLICY - 30 Days

Most products sold by Axion Industries LLC are covered by our Standard Return Policy and may be returned within 30 days of the original invoice date for a refund. Please note that a restocking fee will apply (see "Refunds Policy" further down in this document).

All returns require written approval from Axion Industries LLC. Please locate your order on the site and click the "Return Request" button.  Note that original Shipping and return shipping charges are strictly non-refundable. For more information regarding our shipping refund policy, please refer to the "Refunds Policy".

When We Will Not Accept Returns

Due to the dangerous and stressful nature of racing and performance vehicles, no returns will be accepted on opened, installed, or otherwise used products (see "Non-Returnable Items" section below). Failure to comply with the terms stated herein, may result in delayed return processing and/or refusal of returned packages.

Returned items that were shipped incorrectly, have been damaged in transit, or which require warranty repair or replacement are not covered by our Standard Return Policy and must be reviewed by a member of our customer service department.

Exhaust Returns

You may return unused exhausts to us within 30 days of your purchase date in its original packaging. However, return shipping will be at your expense as these are costly items to ship.

Products purchased in a kit/combo are only eligible for return if the ENTIRE KIT/COMBO is returned at the same time. Individual items inside a kit/combo cannot be returned separately.

Non-Returnable Items

Due to the dangerous and stressful nature of racing and performance vehicles, no returns will be accepted on opened, installed, or otherwise used products. Failure to comply with the terms stated herein, may result in delayed return processing and/or refusal of returned packages.

Returned items that were shipped incorrectly, have been damaged in transit, or which require warranty repair or replacement are not covered by our Standard Return Policy.

Additional Non-Returnable Items:

• All electronics
• Open-Box
• Clearance & Other Sale Items
• Custom Orders (Made-to-Order)
• Gift cards

For electronics: Due to the inability to inspect for damage or use, we are unable to accept returns on these.  Please make sure to reach out to us to ensure you are getting the correct electronic product before ordering.

For open-box, clearance & other sale items, and overstock items: These items are sold at greatly reduced prices. Therefore, all sales are considered final, and no returns or refunds will be issued. The buyer assumes responsibility for any and all risks that may be associated with purchasing said items.

Note that while these items have been tested for basic functionality, they may have superficial physical defects including (but not limited to) scratches, dings, or dents. Should any items prove defective in either quality or performance after the sale is complete, the buyer assumes responsibility for the cost of all necessary servicing or repairs and agrees to absolve both Axion Industries, LLC and the manufacturer from any and all responsibility, unless otherwise required by law.

Open-Box and Clearance items are not covered by any type of 30-day warranty or satisfaction guarantee.

For custom items (Made-to-Order): Axion Industries, LLC also sells unique and/or custom order items that are oftentimes made-to-order and/or are considered special order items. As such, these items are not eligible for returns or exchanges.  Note that long lead times, such as 3-6 months, is not uncommon and is not considered an unreasonable amount of time to wait for such an order.

The buyer assumes responsibility that the items ordered will fit their needs.  If you are unsure, please contact us prior to ordering any custom items.

For gift cards: Gift Cards cannot be returned and may not be redeemed for cash. Axion Industries, LLC are not responsible for gift cards that are lost, stolen, or used without permission. See more in our FAQ for our policies on gift cards.

Refused/Undeliverable Orders

Refused or undeliverable orders that are returned to our facility will be processed like a standard return. This means all shipping costs, including return shipping charges, restocking fees, shipping insurance, and any return-to-sender fees, assessed by the shipping carrier, will be deducted from the product refund.

International orders, which have been refused by the receiver or deemed undeliverable by the shipping carrier, may be subject to duties, taxes, customs charges or brokerage fees on the return shipment. Axion Industries LLC reserves the right to deduct these additional costs, in addition to all shipping charges and restocking fees, from the product refund. 

If you would like to return an item, it is recommended that all shipments be accepted and then sent back following our standard return process. Refusing a package has the potential to cause delays in return shipping, as well as incur additional shipping charges.

Refunds Policy

Once your return shipment has been received and approved, a refund will be processed and a credit will automatically be applied to the original form of payment, less the 30% restocking fee, the return shipping fees (see Exhaust Returns for the exception), and shipping insurance. For Canadian orders, it is 40% of the purchase price to cover currency conversion and return customs fees.

The refund will usually appear on your method of payment within 7-10 business days, depending on your bank's processing policies.

Please keep in mind that only returns, which meet all of Axion Industries, LLC’s conditions and return policy requirements, will be eligible for a refund.

Axion Industries, LLC does not refund shipping charges for returned items, and orders which qualified for free shipping will not receive a refund for the credited shipping charges.

Any customs or duties charges incurred upon returning an international shipment, will be charged to the original form of payment.

Refused or undeliverable orders may also be subject to return shipping fees, duties, taxes, customs charges or brokerage fees.

At the discretion of Axion Industries, LLC, items purchased from http://www.axionperformanceparts.com will subject to a restocking fee of 30% of the item's purchase price, unless otherwise stated. If you have any questions regarding the refund process, please contact one of our customer service representatives.

Store credit: In some cases, restocking fees can be reduced if you choose store credit as your method of refund, which will be remitted to you within seven (7) business days. 

ORDER CANCELLATION

Unfulfilled, cancelled orders will require a 10-30% cancellation fee unless you choose store credit (a 5%-15% cancellation fee will apply in this case). This fee is to: 

1. Recover the processing fees for both the order you placed and the order you canceled;
2. Cancellation fees imposed by the manufacturer, should the part be coming straight from them; OR
3. Restocking fees, since the part now has to be resold.

The following may NOT be canceled:

• Orders that are already fulfilled – the Returns Policy will apply.
• Special Order items that were approved for sourcing by the customer – the Returns Policy will apply.
• Items that are on sale and labeled "final sale" during that sale period.

RESTRICTED STATE CANCELED ORDERS

Due to some state laws, certain products are prohibited from being sold in those states and are noted as such at the top of those product descriptions in bold.  Due to the limitations of Shopify, it is not readily possible to block those parts from being added to a cart and ordered.  However, if you choose to order an item anyway and live in a restrictive state, we will have to refund you less 10% to makeup for the credit card charges we have incurred for the transaction.  Your other option is to opt for store credit for another part.  Please contact us with any questions prior to ordering.

Orders that are already fulfilled are not able to be canceled and the Returns Policy will apply. 

Exceptions to this policy are for Special Order items that were approved for sourcing by the customer. These items may not be canceled.

CONDITIONS OF USE

By visiting or purchasing from Axion Industries LLC, you agree to abide by our terms and conditions, including those set forth on this page. Any revisions to our Return and Refund Policies will be posted on this page and any other page we deem necessary to inform our users of any changes made. We reserve the right to modify our Return and Refund Policies at any time. Your continued use of the Site following any policy revisions constitutes your acceptance of and agreement with the changes made.

Updated April 29, 2026