We are open from 8:30am to 7:00pm EST 5 days a week.

We accept Visa, MasterCard, American Express, PayPal, Apple Pay (when checking out on Apple devices), Affirm financing, Shop Pay, and cash.

Standard, free shipping is available within the lower 48 states for orders totaling $250 or more. Expedited shipping will be at cost to the customer.

Our free shipping offer excludes shipments going to Alaska, Hawaii, Military Boxes, and items too large to ship, via FedEx, UPS, or USPS. 

Please note that many of our items will require a signature when they arrive. 

Axion Industries LLC does not report inventory levels or stock status on our website as part of the normal shopping experience, though most orders placed on a weekday, before 1pm EST, will ship out the same day.

Orders requiring additional verification may need additional processing time.

Items on “Backorder” are  monitored by our support team to ensure your order ships as soon as possible. Please note that backordered items can take as little as 3 weeks or up to 6 months to ship from the manufacturer.  As such, any cancellations during the backorder period will be subject to a 30% restocking fee.

“Custom” items may take 1-4 months to produce as it depends on the manufacturer and their timelines for completion.  

Expedited delivery needs must be given to us ahead of ordering.  This allows us to see whether we are able to accommodate this request (to see if it is in stock).  If we can accommodate expedited shipping, it will be at cost to you. 

The delivery time of your package primarily depends on our preferred shipping carrier(s) and their shipping routes. Please keep in mind that most carriers do not work on weekends or major holidays. When carriers quote shipping days, they are referring to business days only (Monday - Friday).

For specific delivery estimates, you can usually find detailed information on the carrier’s website.

NOTE: All carriers deliver within 1-3 days of their estimated timeframe on the tracking number.

Expedited delivery needs must be given to us ahead of ordering.  This allows us to see whether we are able to accommodate this request (to see if it is in stock).  If we can accommodate expedited shipping, it will be at cost to you. 

Axion Industries LLC ships packages all over the globe, though if you are not within the lower 48 United States, you will be charged shipping.

By law, Axion Industries LLC is required to list all package contents at the actual purchase price. If a package is refused, rather than pay
any importation fees,  Axion  Industries LLC reserves the right to
deduct the cost of the return shipment, including customs clearance charges, from your product refund or abandon the package with no refund when the cost of return shipping is more than the original order. For more information about international returns, please refer to our Return Policies below the Shipping
section on this page.

Shipments going to an APO or PO Box will be delivered by United States Postal Service (USPS).  Please be aware that USPS has size restrictions on shipments going to APO’s and PO Boxes. If it's too large, we are unable to ship it.

We offer shipping to alternate addresses for existing customers or verified customers only. 

Unlike other online retailers, we do not strictly ship to billing addresses, as long as you are able to verify your transaction. 

Please contact us, prior to ordering, so that we can speed up the verification process for you.

Axion Industries LLC reserves the right to split your order into multiple shipments, without notification, in an attempt to try and get your products to you as soon as possible. Sometimes, this will show under one tracking code. This is common when one or more items are on backorder.  

If you wish to split your order voluntarily, due to an out of stock item, please email support@axionperformanceparts.com and be aware that additional shipping charges may apply if both shipments do not qualify for free shipping.

NOTE: We strongly encourage shipping insurance! See "What Is Shipping Insurance?" for more information.

If your shipment becomes damaged in transit, please inspect the contents for damage and if it’s found, refuse delivery from the carrier, then email us at sales@axionperformanceparts.com.

Do not discard any boxes or packaging materials that were included with the shipment.

You must file a claim with Axion Industries LLC within three (3) business days of receiving the order and once approved, ship back all original products in its original packaging materials within five (5) business days of the approval. Should you fail to meet these requirements,  Axion Industries LLC reserves the right to deny the claim. Axion Industries LLC is not liable for damage claims that are denied due to customer negligence.  

Approved claims that require a refund will take 7-10 business days to process.

NOTE: We strongly encourage shipping insurance! See "What Is Shipping Insurance?" for more information.

If your shipment becomes lost-in-transit, open an investigation with the shipping carrier, then notify us immediately once you have done that.  Please note that oftentimes, USPS requires up to a 30-day waiting period before marking a delivery “lost” and FedEx/UPS can take much longer.

Per our Terms and Conditions,  Axion Industries LLC is not liable for lost-in-transit or stolen shipments and do not supply refunds in these cases.

USPS, FedEx, and UPS all take images of packages they have left on doorsteps or otherwise instructed by the buyer.  If you are unable to locate your package, please contact the shipping carrier for options.

Axion Industries LLC and ShipTection are not liable for stolen packages and is not included in shipping insurance.

Axion Industries LLC uses ShipTection to offer shipping insurance as an add-on option for Axion customers. Shipping insurance reimburses the declared value of items in a package (where applicable) if the package is deemed lost-in-transit or damaged beyond repair and is only reimbursable by the shipper, not by Axion.

Most products sold by Axion Industries LLC are covered by our Standard Return Policy and may be returned within 30 days of the original invoice date for a refund. Please note that a restocking fee, which includes a return shipping fee, will apply (see "Refunds Policy").

All returns require a written approval from Axion Industries LLC. Shipping and shipping charges are strictly non-refundable. For more information regarding our shipping refund policy, please refer to the "Refunds Policy".

Due to the dangerous and stressful nature of racing and performance vehicles, no returns will be accepted on opened, installed, or otherwise used products (see "Non-Returnable Items" section). Failure to comply with the terms stated herein, may result in delayed return processing and/or refusal of returned packages.

Returned items that were shipped incorrectly, have been damaged in transit, or which require warranty repair or replacement are not covered by our Standard Return Policy and must be reviewed by a member of our customer service department and may not guarantee a refund.

Products purchased in a kit/combo are only eligible for return if the ENTIRE KIT/COMBO is returned at the same time. Individual items inside a kit/combo cannot be returned separately.

Axion Industries often sell items that are not eligible for return. These items are labeled:

• All electronics
• Open-Box
• Clearance
• Overstock
• Custom 
• Gift cards
• Shipping insurance paid

For electronics: Due to the inability to inspect for damage or use, we are unable to accept returns on these.  Please make sure to reach out to us to ensure you are getting the correct electronic product before ordering.

For open-box, clearance, and overstock items: These items are sold at greatly-reduced prices therefore, all sales are considered final and no returns or refunds will be granted. The buyer assumes responsibility for any and all risks that may be associated with purchasing said items.

Note that while these items have been tested for basic functionality, they may have superficial physical defects including (but not limited to) scratches, dings, or dents. Should any items prove defective in either quality or performance after the sale is complete, the buyer assumes responsibility for the cost of all necessary servicing or repairs and agrees to absolve both Axion Industries LLC and the manufacturer from any and all responsibility, unless otherwise required by law.

Open-Box, Clearance and Overstocked items are not covered by any type of 30-day warranty or satisfaction guarantee.

For custom items: Axion Industries LLC also sells unique and/or custom order items that are oftentimes made-to-order and/or are considered special order items. As such, these items are not eligible for returns or exchanges unless what was ordered is now unattainable from the manufacturer.  Note that long lead times, such as 3-6 months, is not uncommon and is not considered "unattainable".

The buyer assumes responsibility that the items ordered will fit their needs.  If you are unsure, please contact us prior to ordering any custom items.

For gift cards: Gift Cards cannot be returned and may not be redeemed for cash. Axion Industries LLC are not responsible for gift cards that are lost, stolen, or used without permission. See more in our FAQ for our policies on gift cards.

For shipping insurance: See "What Is Shipping Insurance?" for more information.

Refused or undeliverable orders that are returned to our facility will be processed like a standard return. This means all shipping costs, including return shipping charges, restocking fees, shipping insurance, and any return-to-sender fees, assessed by the shipping carrier, will be deducted from the product refund.

International orders, which have been refused by the receiver or deemed undeliverable by the shipping carrier, may be subject to duties, taxes, customs charges or brokerage fees on the return shipment. Axion Industries LLC reserves the right to deduct these additional costs, in addition to all shipping charges and restocking fees, from the product refund.

If you would like to return an item, it is recommended that all shipments be accepted and then sent back following our standard return process. Refusing a package has the potential to cause delays in return shipping, as well as incur additional shipping charges.

Once your return shipment has been received and approved, a refund will be processed and a credit will automatically be applied to the original form of payment, less the 15-30% restocking fee, which includes any return shipping fees, and shipping insurance. The refund will usually appear on your credit statement within 7-10 business days, depending on your bank's processing practices.

Why the restocking fee? With the vast amount of parts we offer from nearly 170 manufacturers, as well as the returned product now being labeled "open box", there's no guarantee we can resell the part quickly.  Thus, we charge a "restocking fee", which includes the return shipping fee.

Please keep in mind that only returns, which meet all of Axion Industries LLC’s conditions and return policy requirements, will be eligible for a refund.

Axion Industries LLC does not refund shipping charges and shipping insurance charges for returned items. Also, orders which qualified for free shipping will not receive a refund for the credited shipping charges. When returning product, you will be charged a return shipping fee.

Any customs or duties charges incurred upon returning an international shipment, will be charged to the original form of payment.

Refused or undeliverable orders may also be subject to return shipping fees, duties, taxes, customs charges or brokerage fees.

RESTRICTED STATE CANCELED ORDERS REFUNDS

Due to some state laws, certain products are prohibited from being sold in those states and are noted as such at the top of those product descriptions in bold.  Due to the limitations of Shopify, it is not readily possible to block those parts from being added to a cart and ordered.  However, if you choose to order an item anyway and live in a restrictive state, we will have to refund you less 10% to make up for the credit card charges we have incurred for the transaction.  Your other option is to opt for store credit for another part.

If you have any questions regarding the refund process, please contact one of our customer service representatives.

Store credit: In some cases, restocking fees can be reduced if you choose store credit as your method of refund, which will be remitted to you within seven (7) business days. 

Unfulfilled, canceled orders will require a 10% cancellation fee unless you choose store credit or another item for purchase.

RESTRICTED STATE CANCELED ORDERS

Due to some state laws, certain products are prohibited from being sold in those states and are noted as such at the top of those product descriptions in bold.  Due to the limitations of Shopify, it is not readily possible to block those parts from being added to a cart and ordered.  However, if you choose to order an item anyway and live in a restrictive state, we will have to refund you less 10% to makeup for the credit card charges we have incurred for the transaction.  Your other option is to opt for store credit for another part.  Please contact us with any questions prior to ordering.

Orders that are already fulfilled are not able to be canceled and the Returns Policy will apply. 

Exceptions to this policy are for Special Order items that were approved for sourcing by the customer. These items may not be canceled.

Discount codes are periodically given out for annual events, sales, new customers, and/or other occasions at Axion Industries LLC's sole discretion. They may or may not be provided for a period of time.

You may not share, transfer, or sell these coupon codes. If this occurs, Axion Industries LLC retains the right to prosecute to the full extent of the law.

The first step is to make sure you've entered the correct information.

If it still does not work, please contact us.

Gift Cards cannot be returned and may not be redeemed for cash.

Axion Industries LLC Gift Cards are issued and managed by Axion Industries LLC and can only be applied to purchases from www.axionperformanceparts.com

Axion Industries LLC are not responsible for gift cards that are lost, stolen, or used without permission.

Additional payment will be required if the purchase price of a new order/product exceeds the value of the Gift Card.

Gift Cards are not for resale. Void where prohibited or restricted by law.

Gift Card terms and conditions are subject to change without notice.

Use of a Gift Card is governed by the laws of the State of North Carolina.